Air conditioning
Unfortunately there is no air conditioning in the chalets or public venues. We strongly recommend guests bring mini, hand-held fans in case of really hot weather. This would be particularly helpful in the Ballroom.

Babysitting
There is a babysitting service for children under 10 years old who are staying on-site. This runs from 7.15 to 10.15pm each night so that parents can attend the evening sessions, and is run on a rota system with each parent asked to babysit one night. Individual instructions will be given to you upon your arrival at Home Focus.

• Parents should meet the babysitters in their chalet or camping area, to give them their key and any specific instructions.
• Messages will be displayed on the screens during the evening sessions if your child needs you.
• If all is quiet, babysitters will not be expected to enter the chalets to check on the children unless specifically asked to do so.
• Parents must return to their chalet or tent by 10.15pm

Badges
For security and identification purposes, please wear your badge and wristband at all times. You will be asked to show them when entering all venues. If you do not have your badge or wristband, you will be asked to return to your accommodation to collect them.

If you lose your badge, please check your accommodation before going to the Home Focus Office to ask for a replacement. There will be a cost of £1 for each replacement badge.

The coding on your badges is as follows:

Green 0 - 10 year olds
Yellow 11 - 13 year olds
Blue 14 - 17 year olds
Orange Adults (18+ years)
Red HTB Staff
Blue star B&B guests
Red star Self Catering guests
Red dot Prayer ministry team

Wristbands
Pontin’s require all guests to wear wristbands in order to help keep the site secure. Admittance to the restaurant and public venues will not be allowed without wristband and badge. Lost wristbands can be replaced at reception. The exceptions to this are the younger and older youth who can only obtain replacement wristbands from their youth leaders.

Banking
The nearest local banks are:

Lloyds TSB
161 London Road North, Lowestoft

Barclays Bank plc
61 London Road North, Lowestoft

NatWest Bank plc
53 London Road North, Lowestoft

HSBC
34 London Road North, Lowestoft

There is a “Link” ATM cashpoint machine in Reception, next to the Home Focus Office. There are also cashpoint machines at the local Morrison’s for: Royal Bank of Scotland, Natwest Bank, Abbey National, and Cashline.

Cheques can be cashed at Reception during office hours only for a small charge.

Bars
Prince's Bar
9.45pm - 12 midnight

Ballroom Bar
9.45 - 11.30pm

Basketball
There is one basketball court located next to the tennis courts. Guests must bring their own basketballs.

Beach
Access is via a path down to the beach from the south car park or golf course. Pontin’s and HTB accept no responsibility for guests when they leave the site.

Pontin's have advised that due to cliff erosion the cliffs are particularly dangerous. Playing on the sand dunes is hazardous. There are signs and areas are roped off, but please watch out and keep small children away from the area.

Guests are also strongly encouraged to wear shoes when going into the sea, to protect against hidden, sharp objects in the sand.

Please ensure children and youth know that it is not advisable to venture alone into this area, especially at night. Pontin's and HTB do not have guards on duty going down to the beach, and the area is regularly visited by people not staying on site.

Please avoid walking to the beach via the camp sites, especially at night, because it wakes up children and disturbs snoozers!

Bedtime
In order to ensure that babies and small children are not disturbed at night, please remain as quiet as possible around the chalet areas and tents after 7.30pm.

Parents: Please encourage your older children/youth to be especially quiet when making their way back to their chalets after their evening sessions.

Please note that recommended chalet times for children and youth are as follows (unless extended for organised youth activities):
6 and under 7.30pm
7 - 10s 9pm
Younger Youth 11.15pm
Older Youth 11.45pm

Bicycles
Bicycles are welcome on site, but please do not leave them in front of entrances or on the road blocking traffic. There is a bike park on the grass across from the Queen Vic Bar decking, and cyclists are encouraged to park there.

Please attach a label to your bike with your name and chalet number. This will help staff find the owners of any lost or misplaced bikes. Parents, we especially need your help with your children’s bikes.

Bicycling is not allowed on the paths by the doors of the chalets. Please remember to bring a bicycle lock. Bicycles are available to hire from the Hire Time shop.

Please can parents remind their children to avoid borrowing other children’s bicycles without their permission.

Bus service (local)
Buses to Lowestoft stop outside the centre gates approximately every 10 - 15 minutes.

Car parking
Upon your arrival you will be issued with a windscreen sticker for your car. For security purposes please display this inside your windscreen for the duration of the week.

There are three main car parks on the site and you will be directed to the car park situated nearest to your chalet so please follow the instructions from the welcoming team (see Upon Your Arrival, page 9). A car park attendant will also be on duty on the day of arrival. If you are staying on site please use only these car parks. Car parking on the playing field is for B&B guests only, as this area has limited space.

Please note that parking will NOT be available directly in front of the Reception area.

You are requested to observe all the traffic signs. Please drive with extreme care and do not exceed 5 mph at any time.

Cars and other vehicles are accepted on Pontin's property at owner's risk, and must be parked in the specified car parks only. Please ensure your car is kept locked with valuables kept out of sight. The car parks are near the beach and are accessible to people not staying on site.

Please do not park on the access road alongside the playground, Hero Zone and Pirouette Park chalets. Access is required AT ALL TIMES in case of emergency.

B&B guests may park on the perimeter of the playing field, opposite the security guard's hut at the entrance to the site. Please be advised that in wet conditions this area becomes extremely muddy and may be unsuitable to use.

Disabled car parking

For guests with disabled stickers on their car, there is a designated car parking area next to the Playground.

Check out
Unless you are planning to leave the site early, check out is 10am on Saturday 2 August.

Please check all dresser drawers, wardrobes and the area outside your chalet to ensure you have not left behind any personal belongings. Please take your keys and badges to Reception. Pontin’s would appreciate it if you could leave your chalet as clean as possible.

If you are leaving before Saturday morning, please advise Reception that your chalet has been vacated.

Please note that lost property will not be transported back to HTB.

Children‘s adventure playgrounds
There are unsupervised play areas on the site and parents who may be worried about children using the equipment are advised to accompany them. Parents are requested to be sensitive to those still sleeping and not allow their children to use the small children's playground before breakfast.

Captain Croc's Jungle Adventureland is a play area in the nursery suitable for under 8 years, and includes bouncing balls and climbing frames. Entrance is free of charge and it is open from 2 - 5pm, Sunday - Friday. Children must be supervised.

The Children's Tent, located next to Prince’s Bar, will be left open over-night for parents to use if they need a place to take small children early in the morning.

Coach (to and from London)
If you want to sell or buy a return ticket for the coach to Holy Trinity Brompton, please see the noticeboards in the Marketplace.

Cool boxes
Cool boxes and ice packs can be ordered for the week. Please contact the Home Focus Office for more information.

Cots and high chairs
Cots are available in the Captain Croc’s Nursery and in chalets (when requested prior to arrival). A few high chairs are available in the restaurant, although it is suggested that parents bring their own for use elsewhere.

Damage to property and compensation
Guests will be required to pay for any damage caused to any accommodation, articles or facilities provided to you during your holiday. Pontin's reserve the right to recover all costs incurred by them should they have to make any payment to or compensation to other guests as a result of the actions or omissions by you or any member of your party.

Dentist
Corton Road Dental Surgery is located at 1 Corton Road, Lowestoft, NR32 4PH. Tel: 01502 567519. Their brochure says they offer quality NHS dentistry, and will accept non-registered patients on an emergency only basis.

Drugs
The site is a "drugs free zone". Anyone found in possession of illegal substances will be asked to leave immediately.

E-mail
E-mails may be sent from the Business Centre. Guests will need to provide their own laptop with an ethernet network adapter and e-mail software account. Opening hours will be posted outside the door. There will also be an internet cafe on-site during the week.

Faxes
Faxes can be sent and received from Reception at a cost of £1.00 for the first page and 25p for each following page.

Fire precautions

In the event of a fire in your chalet area:
Please ensure that all persons leave your chalet immediately, closing all doors and windows, if possible. Warn the people each side of your chalet, send a responsible person to Reception or Security and ask that the Fire Brigade be informed. Act quickly, quietly and do not impede others. Meet at the Playing Field and wait for further instructions. DO NOT return for your personal belongings.

In the event of a fire in the amenity buildings:
Please inform a member of staff immediately. Leave the building quickly and quietly by the nearest exit. LEAVE THE FIRE FIGHTING TO STAFF AND THE FIRE BRIGADE.

First aid
If first aid is required, your first point of contact should be Reception. A qualified first aider will be on call 24 hours a day. For medical treatment after midnight please contact Security. In case of serious accidents please advise the Business Centre.

Phone numbers for the nearest off-site medical centres can be obtained from Reception.

Food storage
Guests are advised to store any food in your accomodation in airtight containers. This will hopefully discourage ants.

Games
A variety of board games, such as chess, draughts and dominoes can be hired in the Leisure Zone.

Golf
There is a 9-hole golf course on site. There is also a miniature golf course in front of the Leisure Zone. Clubs and balls are available to hire from the Leisure Zone. Alternatively, there are many golf courses in the area. See Reception for details.

Hire time
Tennis racquets, footballs, cricket sets, bicycles, pushchairs, in-line skates, micro-scooters, wheelchairs, irons & ironing boards, hair dryers and deck chairs can be hired here. A deposit will be required and items can be hired for the 1/2 hour, hour, day or week, open from noon - 9pm, Saturday, 9am - noon and 2.30 - 7pm daily.

Kitchen
Please do not enter the kitchens in the restaurant. Access is restricted to Pontin’s staff.

Launderette
The Pontin’s launderette is for Pontin’s staff use only. Pontin’s have requested Home Focus guests kindly not to use it as they have limited laundry facilities which are required by their own staff at all times. Your co-operation is appreciated.

There is a public launderette on the London Road towards Lowestoft, very close to the Kentucky Fried Chicken restaurant. Irons and ironing boards are available from the Hire Time shop.

Linen room
Extra sheets, bath mats, towels, blankets and loo roll can be acquired from the Linen Room, located on the north side of the restaurant.

Open 8.30am to 7pm daily.

Lost children
Missing children should be reported to the Home Focus office staff, who will do the following:

Ask parent if they have checked their chalet, their child's friends' chalets, the children's venues, the restaurant, the ballroom, and the beach.

If the answer to all of the above is "yes", then a search committee will be organised by the Home Focus Office. If the child is lost after babysitting begins, babysitters and Pontin’s staff will be called in to help.

If the child advises he is lost or doesn’t know where his parents are, office staff will take the child to his chalet to ensure parents aren't there. If the parents aren't in their chalet, the neighbours will be asked if they know the parents' whereabouts. If parents still aren't found, a message will be displayed in all venues asking the parents to report to the Reception.

Lost property
Please make sure that you keep a close guard of all your possessions, especially if you have children - please mark all of their things clearly with name and telephone number.

Lost property will not be taken back to HTB. You will need to contact Pontin’s directly for any lost property. Please take the time to check that you have not left anything and report all lost or found property to Reception.

Mealtimes
The restaurant is self-service offering a selection of hot meals and salads. Please wear shoes at all times and leave rollerblades, skateboards etc outside.

Breakfast
7.30 - 10am in the restaurant

Coffee
10.45am at the seminar location of your choice, Monday - Friday. (Sunday only - Ballroom for guests with children, restaurant for guests without children).

Lunch
Lunch is not included in the main cost of the holiday.

Many people picnic outside their chalets, and Morrison's, which is situated a short walk from the site, is very convenient should you want to buy food for lunch. It aslo has a very good patisserie.

For other off-site venues, please refer to the Things to do off-site section.

Children's High Tea
5 - 7pm in the restaurant (families with children are encouraged to dine early to avoid crowds and queues.)

Supper
6 - 8pm in the Restaurant (the salad bar will remain open until 8.30pm on Saturday 26 July only)

Guests are kindly advised that the restaurant is strictly off-limits except for mealtimes, CHTB groups and Get Creative. Please do not help yourself to coffee and tea except at mealtimes. Please do not remove trays and cutlery from the restaurant. This will result in shortages at the next meal. Thank you for your cooperation.

Self-catering guests may purchase meal vouchers for breakfast or evening meals at Reception on a pay-as-you-go basis.

Messages
Pontin's will accept URGENT incoming telephone calls between 8.30am and midnight (08706 010479) and faxes (01502 502907). Please note that there is a charge for incoming faxes. Messages will be placed on the main notice board in the Marketplace. You may also use this message board to contact other guests.

Noticeboards
All information and updated news of activities will be displayed on the main notice boards situated by the Bookshop, and in the campers’ Chill-out Tents. There will also be daily announcements, when necessary, following the Family Worship in the morning.

Other key activities will be displayed on a daily basis on the screens in the Ballroom.

Offering and communion
During the Friday night evening celebration, a collection will be taken and communion shared. Please remember to bring your cheque book or credit acrd if you would like to contribute to the offering.

Petrol
The nearest petrol station to Pontin’s is at the Morrison’s supermarket.

Pets
Pontin’s does not accept pets on the site, with the exception of guide dogs. However, Pakefield Pet Hotel is situated near to the site. Please contact them on 01502 563399 for more details.

Pharmacy
Kessingland Pharmacy
70 High Street, Kessingland
Lowestoft 01502 740251

Pontin‘s staff chalets
The Pontin's staff chalets are located near the south car park. Please respect their privacy and avoid disturbing them, especially at night. They work very hard to help us all have a good time!

Postal facilities
A red post box is situated in Reception. Collection times are listed on the post box, and the last daily collection is 4pm. Postage stamps can be purchased in the Shop located in the Reception area.

Pushchairs
Pushchairs can be hired from Hire Time (refer to map). The hire charge is £5 per day or £15 per week plus a £10 returnable deposit.

Reception
The main Reception desk will be manned from 9am - 8pm daily by Pontin's and Home Focus staff.

Recycling
Bins are available behind the Ballroom for recycling cans and bottles.

Security
Pontin's are unable to accept responsibility for the loss or damage of articles on the premises. Security at the main gate is vigilant but you are advised not to leave valuable items on view in your chalet. There are no safety deposit boxes on site. Please also ensure your car is kept locked with valuables kept out of sight. Bicycles should also be kept locked when not in use. Please report any security issues to Reception.

Shops

The Nisa gift shop
Situated in the main Reception area. It will be open daily from:

Saturday 8am - 10.30pm
Sunday - Friday 8am - 5pm & 6pm - 10.30pm
Saturday 8am

Morrison‘s Supermarket

The closest supermarket is Morrison’s, located at 18 Tower Road, Gisleham, Lowestoft NR33 7NG, Tel: 01502 564884. Turn right out of the site entrance and then take the second exit off the roundabout.

They are open 7 days a week:

Monday - Wednesday 8.30am - 8pm
Thursday - Friday 8.30am - 9pm
Saturday 8am - 8pm
Sunday 10am - 4pm

They have a photo-processing lab, a dry cleaners, a café and a patisserie. They also have several cash point machines: Royal Bank of Scotland, Natwest Bank, Abbey National and Cashlink.

Smoking
We would ask that all guests would show consideration to one another with respect to smoking. Please note that all public venues are non-smoking, including the bars.

Souvenir HTB News
A special souvenir edition of the HTB News newspaper will be available at the end of your holiday. If you would like to receive a copy, please complete the form in the information booklet and hand it in at Reception (together with £1.00 per copy).

This will be sent to you after the week.

Special needs

Diet

If you have specialised supplements, please bring them with you. The chef will be informed of special diets if indicated on the application form. You may have to ask at the restaurant counter for your special meal. There is always a vegetarian option at breakfast and supper. The restaurant will also allow special foods, such as soya milk, to be stored in their refrigerators. The restaurant staff will be happy to help. If you have acute wheat and nut allergies we recommend you bring your own cutlery, plates, cups and glasses.

Mobility Needs

Ramps are supplied for chalets as needed. There is wheelchair access to all main buildings.

Please contact Reception if you have any special needs.

Storage
The Swimming Pool lockers will be available for B&B guests and campers for storing personal items. However, we recommend you keep valuables with you at all times.

Swimming pool

The H2O Zone, Pontin's indoor heated pool area, has an exhilarating flume ride, heated toddlers’ pool and showers large enough to enable wheelchair access.

Please observe the safety rules on display when using the pool. Children under the age of 8 must be accompanied by an adult.

Opening hours for guests (supervised by Pontin's staff) are 7 - 11am (7 - 10am on Thursday) and 1 - 7 pm each day.

The pool will be open for the exclusive use of parents with children under 5 and their siblings between 3 - 4pm, Monday, Wednesday and Friday. The families who use the pool during this time will appreciate everyone's co-operation.

Teams

Teams are invited to come to Home Focus on a reduced fee to continue their work as an extension of the ministry they are part of year-round at HTB. Those who come as team members to Home Focus are expected to be part of the ministry as a whole on a regular basis. To join a team, please click here.

Telephones

There are 8 coin operated public telephones on site - 4 inside Reception, 1 outside Reception on the left hand wall and 3 outside the Queen Vic Bar. Guests are kindly requested not to use the phones outside the Queen Vic Bar in the mornings, as the area where the phones are located is used for the children's work. Please note that these telephones do not take incoming calls.

Tennis
Tennis racquets are available to hire from Hire Time. There are two courts which are lit at night. Courts must be booked at Reception.

Toilets
Campers and B&B guests will find additional toilet facilities in the portaloos, swimming pool, Prince’s Bar, Games Room, and the lobby of the Coral Reef Café. The portaloos will be available throughout the night.

Volleyball
Volleyball will be available during the week on the Sports Field.